Twin Cities Living Assistance ("we," "us," or "our") operates a licensed assisted living home at 12920 Highclere Dr, Burnsville, MN 55337, and this website, twincitieslivingassistance.com. This policy explains what information we collect through the website, how we use it, and the choices you have.
Information you give us
When you use the tour request or contact form, we collect the details you choose to enter, which may include:
- Your name, phone number, and email address
- Who the care is for and where they are coming from (for example, home or hospital)
- City, state, and ZIP code
- The type of care you are interested in and any message you write
We also record which page the form was sent from. If you call, text, or email us, we keep the information you share in that conversation.
Please do not include detailed medical information in the website form. We are happy to talk through care needs by phone or in person.
Information collected automatically
Like most websites, our site and its service providers automatically collect some technical information, such as your IP address, browser and device type, pages visited, and how you arrived at the site. We use your IP address briefly to limit spam and repeated form submissions.
How we use your information
- To respond to your questions and schedule tours
- To talk with you about care options, availability, and payment options
- To understand how visitors use the website and improve it
- To measure the results of our advertising
- To protect the website against spam and misuse
Cookies, analytics, and advertising
We use cookies and similar technologies. A cookie banner lets you accept or reject non-essential cookies, and you can change your choice at any time.
- Google Analytics helps us understand website traffic. Learn more in how Google uses information from sites that use its services.
- Meta Pixel (Facebook and Instagram) helps us measure and improve our ads. You can manage ad settings in your Meta ad preferences.
You can also block or delete cookies in your browser settings. Some parts of the site may not work as intended without them.
Embedded content
Some pages include embedded Google Maps and YouTube videos. These services may collect information about your visit under their own privacy policies.
How we share information
We do not sell your personal information. We share it only:
- With service providers that help us run the website and email, such as our web host and analytics provider
- When required by law or to protect the rights and safety of our residents, staff, and others
How long we keep information
We keep inquiry information for as long as needed to respond to you and for reasonable business records, then delete it. Analytics data is kept according to the retention settings of the analytics provider.
How we protect information
The website uses an encrypted (HTTPS) connection, and access to inquiries is limited to our team. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
Your choices
You may ask us to see, correct, or delete the information you sent through the website. Email info@twincitieslivingassistance.com or call (612) 964-2222.
Children's privacy
This website is meant for adults. We do not knowingly collect personal information from children under 13.
Resident health information
This policy covers the website only. Health and care records for residents are handled separately under applicable Minnesota and federal law, as explained in our admission materials.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Twin Cities Living Assistance
12920 Highclere Dr, Burnsville, MN 55337
(612) 964-2222 · info@twincitieslivingassistance.com